Description

Printing problems are some of the most frustrating problems that we experience as computer users. This article discusses what to try if you have a problem when you try to cancel a print job, or if you have a problem when you try to delete a print job from the print queue. These step-by-step methods in this article are intended for beginning to intermediate computer users.

Resolution

Easy Method: On your computer, check the system tray bar, this is located in the bottom right of your Task Bar. Look for our Support Icon  , click on this Icon, select Troubleshooting>Clear Print Spooler. This should fix the problem but will also delete any job in Queue, so you may need to resend your document again to the printer.

1. The most obvious way to cancel a print job is to find a cancel button or a cancel menu command on the printer and to press it. So, if you have not already done this, try this method first.
2. If this method worked for you, you are finished with this article. However, you may want to read the “Prevention tips” section to avoid this problem in the future.
3. If your printer does not have these items or if this method did not work for you, try Method B.

Method B: Turn the printer off and on

1. Next, try turning the printer off and then on. With certain printer models, this cancels the print job.
2. If this method worked for you, you are finished with this article. However, you may want to read the “Prevention tips” section to avoid this problem in the future.
3. If this method did not work for you, turn your printer off, and then try Method C.

Method C: Use Control Panel to cancel printing

This method is a bit fancier. We will use Control Panel to try to cancel printing.

But what exactly are you trying to do? Are you trying to cancel printing only a single document, or are there other print jobs that you want to cancel? And are all the print job yours, or are there print jobs that other people have sent to the printer? If you have to cancel documents that other people have sent to the printer, you must have Computer Administrator status or you must have permission to cancel the print jobs. If you are using your own printer, you most likely have Computer Administrator status. If you are printing to a shared printer, you might have to ask the system administrator to cancel the print job for you.

1. To cancel one or more print jobs, follow these steps.
2. Click Start, and then click Run.
3. In the Open box, type control printers, and then click OK.
4. Right-click the icon for your printer, and then click Open.
5. To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
6. To cancel all print jobs, click Cancel All Documents on the Printer menu.

Note: If you cancel a print job that you did want to print, make sure that you send the print job to the printer again.